Because we handcraft each ring, we do not offer returns for refund on rings, only exchange for rings that have not been engraved.
Note: All sales are final on engraved rings. Engraved rings cannot be exchanged. All sales are final on Size Test Kits. Sizes Test Kits cannot be exchanged.
Exchange fees for non-engraved rings are as follows:
Bought the test kit? If you first purchase our ring size test kit and go on to order your real ring in one of the sizes you tested, you will qualify for one free size exchange within the first 30 days of ownership. After 30 days our standard exchange fees will apply: 35% for rings without gold or diamonds, and 50% for rings with gold or diamonds.
Didn't buy the test kit? If you don't order the ring size test kit we charge 35% of the original ring price to make a new size for you if the ring has no gold or diamonds. If the ring has gold or diamonds we charge a 50% resize fee.