Policies


CURRENT PRODUCTION TIME: 4 WEEKS


We currently have a 4 WEEK wait time before your order will ship.  Some of our items can be made faster with the purchase of RUSH service for an additional $50.  If you have an upcoming event and area concerned with timing, please contact us before ordering to discuss your needs by emailing sales@spexton.com or calling 1-844-SPEXTON (1-844-773-9866).  Custom orders of items not listed online my require additional production time. 


PRODUCTION METHODS:

Unlike the vast majority of other jewelry sold online, or in jewelry stores, Spexton products are NOT mass produced in China and India.

Our wedding bands are fabricated in the United States in our primary machine shop in Tulsa, OK, as well as our machining partners throughout the country.  We utilize both low-tech and high-tech machinery, and employ talented artisans and bench jewelers to create the highest quality, most unique band options available utilizing innovative, modern materials.  

All of our fine jewelry is cast in the USA from recycled metals, and expertly set and polished by our master jeweler and his team, providing Spexton customers with the attention to detail and design only available with American made jewelry. 


RING SIZING INFORMATION & WHY THE TEST SIZE KIT IS SO AWESOME

RING SIZE:

This is the most important aspect of your purchase. DO NOT simply guess your ring size, and don't use an online sizing guide--it won't work and it will cost you more money if we have to size your ring. 

To get an INITIAL idea of what size you THINK you will need, it is best visit at least 2 professional jewelers or jewelry counters on DIFFERENT DAYS to have your finger sized. Keep in mind that the width of the ring will also influence how the ring fits, so it is best to know how wide you want your ring to be before visiting the jeweler.

Making more than one visit to a different jeweler will give you a better result, as our fingers FLUCTUATE depending on many factors such as diet, weather, alcohol intake, medications, etc.

Once you have an initial idea of the size you think you need, we absolutely recommend adding our ring test size kit to your order because:

Over 65% of our customers who order the test size kit end up choosing a TOTALLY DIFFERENT SIZE than what they were told they needed by their jewelers after they have worn our test size rings. 

THIS MEANS:  After you visit 2 jewelers to get your size, there is still a 65% chance you don't know your correct size!  

SOLUTION: ADD THE TEST SIZE KIT TO YOUR ORDER! 

 

HOW THE RING TEST SIZE KIT WORKS:

We offer an excellent service to help you find your absolute best size/width for your wedding band. When placing your ring order you can add our try-on ring set to your cart.  We will ship 3 aluminum sample rings within a few days, holding production on your actual ring until you contact us back with your finalized size choice.  

This set of 3 custom-made wearable aluminum "try-on" rings is the perfect tool to help you choose your Spexton ring size. These can be worn for several days to help you determine the exact size you like best BEFORE we make your actual ring order.

THE BEST PART:
Because we custom-make all of our rings to order, we charge between 20-35% to re-size them if you order the wrong size as described below in our FEES section. 

But, If you purchase this "try-on" set alongside your ring order, and your actual ring still doesn't fit when you get it, you may send it back for one FREE re-size within the first 30 days of ownership. After 30 days of ownership our normal re-size fees will still apply.  

NOTE: Engraved black zirconium rings are FINAL SALE and cannot be exchanged, resized, or returned. 

 

HOW IT WORKS:
Once you've visited a couple of jewelers and determined what size you think you need, add the Spexton ring you're purchasing to your cart and add the aluminum try-on sizers to the cart as well--this will add $30 extra to your order total. 

For example: If the jeweler said you need a size 9 and you want 8MM wide, you might want us to make the aluminum versions in a size 8.5, 9, and 9.5 all in 8MM widths so that you have a full size range to test out before we make your actual ring.

It is fine to order various widths as well. Perhaps one in a 7MM, one in an 8MM, and one in a 9MM if you're not sure which width you'll like.

Once your order is placed we will make and ship the aluminum rings within a few days. We recommend wearing them for several days, 24 hours a day, just like you would your actual ring. This will give you the most accurate sizing information. 

When you've decided on your final size choice you can submit that info in our online form at the following link:

Final Ring Size Choice Submission Form

WE WILL NOT MAKE YOUR ACTUAL RING UNTIL YOU SUBMIT YOUR INFO IN THE ONLINE FORM

Your real ring goes into the regular production schedule the day we find out your final size choice. For example, if our schedule is 4 weeks production, your ring will ship 4 weeks after you've submitted your final ring size choice, regardless of when you placed your initial order.

(IMPORTANT NOTE: if you decide to EXCHANGE for a different style or RETURN the ring altogether, those fees will still apply--the free offer is only applied to customers wanting simply to change SIZES.)

 

RING WIDTH HELP:

Many of our bands are available in several widths.  Width will affect the fit of your ring--the wider the band, the tighter the width.  If, for example, you wear a size 9 in a 3mm band, you'll probably wear a 9.5 or larger if you choose an 8mm band.  

You can download our helpful Ring Width Chart to help you determine your desired width here: RING WIDTH CHART

 

ALREADY OWN A RING THAT FITS?:
If you have a ring that fits you can send it to us to use as a guide when creating your new Spexton ring. Contact us at sales@spexton.com or by calling 1-844-SPEXTON (1-844-773-9866) and request a ring return form. 

 


RING RE-SIZE FEES:

WEDDING BAND RE-SIZE FEES:

We guarantee that your order will be made to the exact size and width you specify and shipped within the current production time or an agreed upon ship date. If we make an error and send you the wrong size, we'll promptly create a new ring in the correct size in your original order and cover any postage both ways.

If you ordered one of our aluminum ring try-on sizing kits with your ring order and you still ordered the wrong size, you may re-size the ring for free within the first 30 days of ownership. After 30 days the fees below will apply. We highly recommend taking advantage of this service so that you can find the best fit and hopefully save you time, stress, and money.

If you did not purchase the aluminum try-on kit and ordered the incorrect size the following fees apply:

-OR-

If you DID purchase the aluminum try-on kit but have had your ring for more than 30 days the following fees apply:

Wedding bands WITHOUT gold or diamonds: 20% Re-Size Fee
Wedding bands WITH gold or diamonds: 35% Re-Size Fee

Example 1: If you purchase a solid titanium band for $199 and need to change the size, you will owe $39.80 for this service.

Example 2: If you purchase a titanium band that features a gold stripe for $389 and need to change the size you will owe $136.15 for this service.

Example 3: If you purchase a solid gold wedding band for $899 and need to change the size you will owe $314.65 for this service.

ENGAGEMENT RING (GOLD PALLADIUM, AND PLATINUM) RESIZE FEES:

We can easily change the size of our engagement rings made of gold, rose gold, palladium, or platinum. The fees for this service are as follows:

Ring Sizing (up to 3mm wide shank):
1 size smaller 14k yellow or rose: $35
1 size smaller 14k white or palladium: $70 (includes rhodium plating)
1 size larger 14k yellow or rose: $50
1 size larger 14k white or palladium: $85 (includes rhodium plating)
each additional size: $20

Ring Sizing (3mm to 5mm wide shank):
1 size smaller 14k yellow or rose: $35
1 size smaller 14k white or palladium: $70 (includes rhodium plating)
1 size larger 14k yellow or rose: $60
1 size larger 14k white or palladium: $95 (includes rhodium plating)
each additional size: $25

Platinum Ring Sizings (up to 3mm wide shank):
1 size smaller: $75
1 size larger: $125
each additional size: $75

Platinum Ring Sizings (3-4mm wide shank):
1 size smaller: $95
1 size larger: $225
each additional size: $75

 


EXCHANGE INFO AND FEES:

Items Eligible for Exchange:
You may exchange wedding bands (engraved or not), earrings, bracelets, necklaces, watches, and accessories within the first 14 days of ownership for a fee equal to 35% of the original purchase price of your item.

Example: If you purchase a ring for $199 and want to exchange it for a different item, you will be given a store credit of $129.35 (or 65% of the value of your ring) towards the new item you want.
Items NOT Eligible for Exchange:
ENGRAVED BLACK ZIRCONIUM RINGS ARE FINAL SALE.  NO RETURNS, NO EXCHANGES, NO EXCEPTIONS ON BLACK ZIRCONIUM RINGS IF THEY HAVE BEEN ENGRAVED.
ALL CERTIFIED DIAMOND SALES ARE FINAL. NO RETURNS, NO EXCHANGES, NO EXCEPTIONS ON CERTIFIED DIAMOND SALES. 

RETURN INFO AND FEES:

Items Eligible for Return/Partial Refund:
You may return non-custom, non-engraved wedding bands, earrings, bracelets, necklaces, watches, and accessories for a partial refund equal to 65% of your purchase price within the first 14 days of ownership.

Example: If you purchase a ring for $199 and want to return it for a refund, you will be refunded $129.35 (or 65% of the value of your ring). If, however, you had the ring engraved it cannot be returned, only exchanged or re-sized.

Items NOT Eligible for Return/Partial Refund:
Loose non-certified diamonds and engagement rings made of solid gold, rose gold, palladium, and platinum are not eligible for a refund, only exchange at the rate listed above. 
ENGRAVED BLACK ZIRCONIUM RINGS ARE FINAL SALE.  NO RETURNS, NO EXCHANGES, NO EXCEPTIONS ON BLACK ZIRCONIUM RINGS IF THEY HAVE BEEN ENGRAVED.
ALL CERTIFIED DIAMOND SALES ARE FINAL. NO RETURNS, NO EXCHANGES, NO EXCEPTIONS ON CERTIFIED DIAMOND SALES. 
 

RING CARE AND MAINTENANCE:

Many of our wedding bands have a unique finish that can be maintained at home and include a complimentary buffing pad and instructions so that you can effortlessly maintain the beautiful finish on your ring, to see a video demonstrating the use of our unique buffing pad visit this link: RING BUFFING INSTRUCTIONAL VIDEO 

 


QUALITY GUARANTEE & ETHICAL PRECIOUS MATERIAL SOURCES:

We guarantee our diamonds and precious metal inlays are professionally set and will remain intact with normal wear for generations. If, however, you ever damage an item and lose a diamond or injure an inlay we will repair the item for you free of charge. We use a combination of both new and recycled gold, and G color VS-1 or VS-2 diamonds or better, all of which are ethically sourced from only the most trusted precious materials suppliers in the country. If you would like to know more about our materials suppliers feel free to contact us and we can give you info on the companies who's raw products we currently have in stock.


PRODUCT AVAILABILITY AND PRICING: 

Data, including prices and diamond total weights may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices.